Shipping policy

Where We Ship

We currently ship within the United States only (including APO/FPO and U.S. territories where carrier service is available). We do not offer international shipping at this time.

Processing Times

All sets are handmade. Processing begins after payment is approved.

  • Ready-to-Ship sets: ships in [2–4 business days]

  • Made-to-Order & Custom sets: ships in [5–10 business days]
    Processing times exclude weekends and U.S. holidays. During peak drops or sales, please allow an extra [1–3] business days.

Shipping Options & Rates

Shipping rates are calculated at checkout based on weight, destination, and service. Typical options include:

  • USPS First-Class (estimate 3–7 business days)

  • USPS Priority Mail (estimate 2–4 business days)

Free Shipping: Orders over [$XX] ship free via the most economical method.
Expedited options appear at checkout when available.

Estimates are provided by carriers and are not guaranteed. Weather, carrier volume, and events may extend delivery times.

Order Updates & Tracking

You’ll receive a shipping confirmation email with a tracking number when your order leaves our studio. Tracking may take up to 24–48 hours to update after the label is created.

Address Accuracy & Changes

Please confirm your shipping address before submitting your order.

  • We can update an address before a label is created. Email rainbow.ppsc@gmail.com with the subject “Address Update — Order #[number]”.

  • If a package ships to an incorrect address provided at checkout, we’re unable to refund or replace it. If it returns to us, we can reship to the corrected address; additional postage will apply.

Split Shipments

To get items to you faster, your order may ship in multiple packages at no additional cost.

Delivery Confirmation, Lost, or Stolen Packages

Risk of loss transfers to you once the carrier scans the package as accepted.

  • Marked “Delivered” but not received: Check with household members, neighbors, and your local post office. Most carriers advise waiting 24–48 hours after a delivered scan as packages can be mis-scanned.

  • File a claim: If still missing, file a claim with the carrier. We’ll help with documentation.

  • Orders marked delivered are not eligible for replacement or store credit.

Damaged in Transit

If your package arrives damaged, keep all packaging and the product. Email rainbow.ppsc@gmail.com within 48 hours of delivery with:

  • Order number

  • Photos of the outer box, shipping label, and damaged item

  • Unboxing video (required)
    Approved cases will be replaced or issued store credit per our Return & Refund Policy.

Production Variations

Because each set is handcrafted, slight variations in color or design can occur and are expected. Device screens can display colors differently.

Returned-to-Sender / Undeliverable

If a carrier returns a package to us due to an incorrect address, refusal, or unclaimed pickup, we can reship to a corrected address. Reship postage will apply. Original shipping charges are non-refundable.

Order Cancellations

We start handmaking quickly. Orders may not be cancellable once processing begins. All sales are final; see our Return & Refund Policy for details.

Holidays & Peak Periods

During holidays, promotions, or new collection drops, processing and transit may take longer. We appreciate your patience while we craft your set.

Contact

Questions about shipping
Email: rainbow.ppsc@gmail.com