Refund policy

Return and Refund Policy

Junk Luxe Nails

We handcraft every set. Due to the handmade nature of our products, all sales are final. We offer size exchanges on standard sizes and replacements for eligible defects or shipping damage as outlined below.

Returns

• We do not accept returns for refunds.
• Unopened and unused items are eligible only for exchange within the policy below.

Exchanges for size

• Window: request within 10 days of delivery.
• Eligible items: standard sizes only, unused, unopened, in original packaging with intact seal.
• How it works: email us for approval and an RMA. Ship the item back within 7 days of RMA using a trackable service.
• Costs: customer pays return shipping. We cover outbound shipping for the replacement set.
• Custom sizes and custom designs are not eligible for exchange.

Defective or incorrect items

• Notify us within 48 hours of delivery.
• Send your order number plus clear photos and an unboxing video that show the issue and the outer packaging.
• If approved, we will replace the item or issue store credit at our discretion. No cash refunds.

Damage in transit

• Keep all packaging and the product.
• Contact us within 48 hours with photos of the shipping box, label, and the damaged item, plus an unboxing video.
• We will file a claim and send a replacement or store credit if approved.

Non returnable items

• Opened or used press on nails, nail glue, tabs, or prep kits
• Custom sizes, custom designs, or personalized sets
• Final sale items
• Digital downloads and gift cards

Restocking fee

• For approved exchanges that are not due to our error, a ten percent restocking fee applies to cover quality check and packaging.

How to start an exchange or claim

  1. Email rainbow.ppsc@gmail.com with the subject line Return Request Order number.

  2. Include photos and the required unboxing video plus a short note explaining the issue.

  3. If approved, you will receive an RMA and instructions.

  4. Ship the item back within 7 days of RMA using a trackable service. Include the RMA on the label or inside the box.
    • The return address is provided with RMA approval for security.

Refund method and timing

• We do not issue refunds to the original payment method.
• For eligible claims we provide a replacement or store credit after inspection. Processing takes three to five business days from receipt of the return.
• Shipping fees are not refundable or creditable.

Lost or stolen packages

• Once a carrier marks a package delivered, we cannot replace or credit it.
• Please file a claim with the carrier. We will assist with documentation.

International orders

• We currently do not ship internationally.

Shopify notes

• Store credit is issued as a Shopify gift card or store credit code that can be used at checkout.
• Third party payment plans continue to bill per their terms. Our no refund policy still applies.

Contact

• Email: rainbow.ppsc@gmail.com

Updated on October 2, 2025